(Last updated November 30, 2018.)
➢Information We Collect
oInformation Collected by Customer Support
oTechnical and Usage Information
➢How We Collect Your Information
oCookies and Automated Information Collection
➢How we Use Informaton We Collect
oTo provide services pursuant to our contract with you
oTo pursue legitimate interests that are not outweighed by your privacy rights
oTo comply with statutory or legal obligations
➢Sharing your Information
oThird Party Service Providers and Third Party Products and Services
oFriends an Other Players
oSafety, Security, and Compliance with Law
oSale or Merger
➢Our Policies Concerning Children
➢How to Control Your Information
➢Opt Out Options
oOpting Out of Promotional Communications
oOpting Out of Other Communications
➢Security of Your Information
➢Sharing your Information For Direct Marketing Purposes
➢Links to Other Sites
➢Responding to Do Not Track Signals
not limited to EU Directive 2002/58/EC and the EU General Data Protection
Regulation (“GDPR”), the Controlling the Assault of
•the information we collect, how we collect such information and the purposes of our collection;
•how we use and with whom we share such information;
•how you can access and update your information; and
•how we protect the information we store about you.
2.Information We Collect
When you interact with our Services, we may collect and store information from you directly as described below:
You will need to create a user account through our system before you can play or
access Ashes of Creation (your “Account”). Your Account is
used to enjoy the multiplayer and player versus player modes available in our Game,
and may be used to publicly identify you as part of the social features of the
Services, which may include
We may also offer you the option to complete a user profile or provide information in a player dashboard that is accessible and editable only by you, and that may be viewable to other Intrepid users. Your user profile may include a profile photo, a Intrepid username, biographic details that you provide, details about the Games you play, and a Intrepid user ID number that is created by Intrepid and used to identify your profile.
Your Intrepid username will be public and will be shown to other users, but will only permit access to information that is considered public or that you have designated as public in your user profile settings. The information you include in your profile is optional, and we advise you to limit the information you share through this feature if you have concerns about your privacy.
Your Account will be used to identify your transactions and payment history, player
sessions and player ratings or rankings, individual user settings and customized
When you order any good or service through the Game, including any virtual currency or virtual good, the purchase will be made directly through our payment, currency, and account solutions providers (Please see ) may collect relevant information in connection with such purchase.
Please review the terms and conditions and privacy policies of the third party
marketplace through which you accessed the Game for more information. In addition,
each time you make a purchase, we will collect information relating to that
2.3Information Collected by Customer Support
When you ask for assistance from our Customer Support team, we will collect and
store the contact information you provide (generally your name and
2.5Technical and Usage Information
When you access our Services, we may collect (i) certain technical information about
your gaming device, mobile device, or computer system, including IP Address, device
ID (IDFA, Google Advertising ID or other identifiers), anonymized Player and Account
ID, session ID, marketplace purchases, transaction history and currency information,
game play and player information, and the current version of your operating system;
and (ii) usage statistics about your interactions with the Games. In certain Games
we will create and assign to your device an identifier that is similar to an account
number. We may collect the name you have associated with your device, device type,
telephone number, country, and any other information you choose to provide, such as
user name, character name, or
We rely on Google Analytics to acquire certain player data, which includes
information about the territory or region from which you access the Game by
converting your IP address into a rough
3.How We Collect Your Information
We may collect information about you in any one or more of the following ways:
You may be able to take part in certain activities through our Services that give you the opportunity to communicate or share information not just with Intrepid, but also with other users of our Services. These include:
•participating in player forums and message boards;
•posting public comments to other users’ profiles or gameboards;
•sending private messages or invitations to other users, either directly through
the Games or to their
•sharing user generated content or photos, if such feature is made available; and
•chat with other users
We may use, record and store archives of these communications on Intrepid’s servers to protect the safety and well being of our users and Intrepid’s rights and property in connection with the Services.
3.2Cookies and Automated Information Collection
When you access our Services, we collect certain technical information in order to (i) analyze the usage of our Services; (ii) provide a more personalized experience; and (iii) manage advertising. We and service providers acting on our behalf may use Log Files and tracking technologies to collect and analyze certain types of technical information, including Cookies, Flash Cookies, and Web Beacons.
“Log Files” means certain information about how a person uses our Services, including both registered and unregistered users (either, a “User”). Log Files may include information such as a User’s Internet Protocol (IP) addresses, device name, user language, time played, platform type, number of page clicks, player levels, player history, the amount of time spent on particular levels, campaign progression, pvp sessions and rankings, Game state and the date and time of activity on our Site or the Games, webpage interactions and pages viewed, and other similar information. In some cases, we will associate this information with your Account ID number for our internal use.
“Cookies” are small text files that are placed on your device by a web server when
you access our Services. We may use both session Cookies and persistent Cookies to
identify that you’ve logged in to the Services and to tell us how and when you
web traffic routing on our Services and to customize and improve our Services.
Unlike persistent Cookies, session Cookies are deleted when you log off from the
Services and close your browser. Although most browsers automatically accept
Cookies, you can change your browser options to stop automatically accepting Cookies
or to prompt you before accepting Cookies. Please note, however, that if you don’t
accept Cookies, you may not be able to access all portions or features of the
”Web Beacons” (also known as web bugs, pixel tags or clear GIFs) are tiny graphics
with a unique identifier that may be included on our Services for several purposes,
including to deliver or communicate with Cookies, to know if a certain page was
visited or whether an
“Flash Cookies” are local shared objects, which help us to prevent fraud, remember your in- Game preferences and speed up load times.
We may collect or receive information from other sources including (i) other Intrepid users who choose to upload their email contacts, and (ii) third party information providers. We do not condition participation in our Services on you providing more personal information than is reasonably necessary for that activity.
4.How We Use the Information We Collect
In general, we collect, store and use your information to provide you with a customized experience. For example, we may use information collected from you in any one or more of the following ways:
We use your personal information to fulfill a contract with you and provide you with our Services, to comply with our legal obligation, protect your vital interest, or as may be required for the public good. This includes:
•to create Accounts and allow play of the Games;
•to provide technical support and respond to user inquiries;
•to prevent, detect, mitigate, and investigate fraud or potentially illegal activities, and enforce our Terms of Service;
•To provide other services requested by you as described when we collect your information;
•to notify users of
We use your personal information to pursue our legitimate interests where your rights and freedoms do not outweigh these interests. We have implemented controls to balance our interests with your rights. This includes:
•to track user retention and aggregated gameplay information to improve the overall user experience for Intrepid’s products and services;
•to solicit input and feedback to improve Intrepid’s products and services and customize your user experience;
•to use general location information to provide you with location based services (such as matchmaking, search results, and other personalized content);
•to contact you with information that we reasonably believe may be relevant to you; and
With your consent, we may use your personal information:
•to inform users about new products or promotional offers.
If you have provided your
and notifications about
5.Sharing of Your Information
We may share your information (in some cases personal information) with third parties in the following circumstances:
5.1Third Party Service Providers and Third Party Products and Services
We will provide your information to third party companies to perform certain
services, including but not limited to payment processing, data analysis,
We do not routinely share personal information with third parties except as may be necessary to provide Services to you. We may share (i) aggregated information (information about you and other users collectively, but not specifically identifiable to you); (ii) anonymous information; (iii) certain technical information (including IP Addresses and device or player IDs) to develop and deliver Services to you, including payment solutions; (iv) personally identifiable information, including payment information, address, phone number, identify verification, credit card number, and other personal information as may be necessary to provide such Services.
We may also allow third parties to collect these types of information within the Games and they may share it with us. Advertisers may collect this information through the use of tracking technologies like browser cookies and web beacons.
We may disclose aggregated and anonymous information to describe the Services to
prospective partners, advertisers, and other third parties, and for other lawful
purposes. We may use aggregate,
In certain instances, you may need to opt in or opt out of advertising directly through our partners.
5.2Friends and Other Players
In many Games, friends and other players will be able to see your Game profile, which may include your name or a “game name” and your profile photo, which in certain cases can reveal your Intrepid ID. Access to a Intrepid ID may allow others to view the public information associated with your related Intrepid account. This information may also be shared with friends you invite to play when you participate in our Referral Program.
5.3Safety, Security and Compliance with Law
Your information may be disclosed: (i) when we have a good faith belief that we are required to disclose the information in response to legal process (for example, a court order, search warrant or subpoena); (ii) to satisfy any applicable laws or regulations; (iii) where we believe that the
Games are being used in the commission of a crime, including to report such criminal activity or to exchange information with other companies and organizations for the purposes of fraud protection and credit risk reduction; (iv) when we have a good faith belief that there is an emergency that poses a threat to the health and/or safety of you, another person or the public generally; and (v) in order to protect the rights or property of Intrepid, including to enforce
our Terms of Service.
5.4Sale or Merger
In the event that Intrepid undergoes a business transition, such as a merger, acquisition by another company, change of control, or sale of all or a portion of its assets, we may transfer all of your information, including personal information, to the successor organization in such transition.
6.Our Policies Concerning Children
Our Services are intended for a general audience and are not intended for Children. We do not knowingly collect personal information from users deemed to be children under their respective national laws. If we learn that we have collected PII of any child we will take steps to delete such information from our files as soon as possible. We urge parents to instruct their children to never give out their real names, addresses or phone numbers without permission. We recognize a special obligation to protect personal information obtained from young children.
Should you wish to have your child’s personal information deleted from our records, please contact us at [email protected] We will be happy to remove your child’s information as appropriate.
7.How to Control Your Information
Under the EU General Data Protection Regulation, individuals residing in the EU and other territories that have adopted GDPR compliance or comparable regulation have a right to:
•access your user data
•Correct the data you have provided to us
•Have information provided to you in a portable format
•Request the deletion of the data we have collected
•Object to processing or the legal basis on which we rely to process your data
You may send an
the rights identified above. Place the reason for your request (e.g. “Delete my Data” or “Correct
my Data”) in the subject line and include your first name, last name, and
Please note that requests to restrict processing or delete your data may require the termination of your user account if we require the information subject to the deletion request to maintain your user account or otherwise provide gameplay services to you.
We are unable to delete data controlled solely by third parties; for example, if you purchase our Game through Steam, we won’t be able to delete your Game from your Steam library, nor the data collected by Valve in connected with your purchase or your Valve account. Similarly, if you access any our of Services through third party social media or service platforms, such as Discord, or if you are routed to a third party service provider’s web page through our Services, you will need to make any deletion requests to those respective third parties separately.
8.Opt Out Options
8.1Opting out of Promotional Communications
You can choose to opt out of receiving promotional
8.3Opt Out Limitations
Please note that if you
9.Security of Your Information
Accessing your account or any personally identifiable information stored through
your account is password protected and requires
We further encrypt all data we store or share, and each transfer of data is tokenized and signed with a secret. However, while we take reasonable precautions against possible security breaches of our Services, no website or Internet transmission is completely secure, and we cannot guarantee that unauthorized access, hacking, data loss, or other breaches will never occur. Although we strive to protect your personal data, we cannot guarantee the security of your data while it is being transmitted through our Services; any transmission is at your own risk. Once we have received your information, we have procedures and security features in place to try to prevent unauthorized access.
in effect at the time such information is collected. If we decide to make material
notice on intrepidstudios.com or by sending you a notice to the
11.Sharing Your Information for Direct Marketing Purposes
We do not share personal information with third parties for their direct marketing purposes unless you affirmatively agree to such disclosure, typically by “opting in” to receive information from a third party that is participating in a sweepstakes or other promotion through our Services. If you do ask us to share your personal information with a third party for its marketing purposes, we will only share information in connection with that specific promotion, as we do not share information with any third party (other than our service providers) on a continual basis. To prevent disclosure of your personal information for use in direct marketing by a third party, do not opt in to such use when you provide personal information through our Services.
12.Links to Other Sites
Our Services may contain links to websites and services that are owned or operated
by third parties (each, a
13.California Residents: Responding to Do Not Track Signals
In September 2013, California enacted amendments to the California Online Privacy
Protection Act (California Business & Professions Code
Your personal information may be transferred to, and maintained on, computers located outside of your state, province, country or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you’re located outside the United States and choose to provide your personal information to us, we may transfer your personal information to the United States and process it there.
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THIRD PARTY SERVICE PROVIDERS AND PROCESSORS
Kamu / EasyAntiCheat
EpicGames Unreal Engine